Effective Date: January 7/2026
At Aziscohos Maple Company, we take pride in producing and shipping high-quality, wood-fired Maine maple syrup. We hold ourselves to the highest standards, and customer satisfaction is very important to us. That said, we are a small business, and some circumstances—particularly shipping—are beyond our control.
Damaged or Incorrect Orders
Because our products are packaged in glass, shipping damage can occasionally occur. If your order arrives damaged, incorrect, or with a product issue, please contact us as soon as possible.
To help us resolve the issue quickly, we may ask for:
- Your order number
- A brief description of the issue
- Photos of the damaged product and packaging, if applicable
Refunds & Replacements
If there is a problem with your order, we will do everything reasonably possible to make it right. Depending on the situation, this may include:
- A replacement product
- A refund for the affected item(s)
Refunds and replacements are handled on a case-by-case basis.
Non-Returnable Items
Due to the nature of food products, we are unable to accept returns of opened or used items. This policy helps ensure product safety and quality for all customers.
Contact Us
If you experience any issues with your order, please reach out to us by email:
Aziscohos Maple Company
Email: aziscohosmaple@gmail.com
We appreciate your support and understanding, and we thank you for choosing Aziscohos Maple Company.